> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flashquotes.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Processing Refunds

> Learn how to issue full or partial refunds for customer payments in Flashquotes

## Overview

Sometimes you may need to refund a payment to a customer due to cancellations, service issues, or accounting adjustments. Flashquotes makes it easy to process refunds through its Stripe integration, providing multiple ways to access the refund functionality.

## Accessing Refund Options

<AccordionGroup>
  <Accordion icon="money-bill-transfer" title="From the Payments Page">
    <Steps>
      <Step title="Navigate to Payments">
        Go to **Finance → Payments** in your Flashquotes dashboard.
      </Step>

      <Step title="Access Payment Details">
        Find and click on the specific payment you need to refund. This will
        open a Stripe modal with complete payment details.

        <Note>
          The payment list includes key information like payment date, amount,
          and customer name to help you identify the correct transaction.
        </Note>
      </Step>

      <Step title="Process the Refund">
        In the Stripe modal, locate and click the **Send Refund** button.
      </Step>

      <Step title="Enter Refund Details">
        Choose between issuing a **full refund** or a **partial refund**. If
        selecting a partial refund, enter the specific amount to refund.

        <Warning>
          Refunds can take 5-10 business days to appear in your customer's
          account, depending on their payment method and banking institution.
        </Warning>
      </Step>
    </Steps>
  </Accordion>

  <Accordion icon="file-invoice" title="From the Invoice Page">
    <Steps>
      <Step title="Find the Invoice">
        Navigate to the **Invoices** section and locate the specific invoice
        containing the payment you need to refund.
      </Step>

      <Step title="Access Invoice Details">
        Click on the invoice to open its detail page.
      </Step>

      <Step title="Locate the Payment Activity Table">
        Scroll down to the **Payment Activity** table section, which lists all
        transactions associated with this invoice.
      </Step>

      <Step title="View Payment Details">
        Find the payment you need to refund and click the **Show Details**
        button next to it.
      </Step>

      <Step title="Process the Refund">
        In the Stripe payment detail modal that appears, click the **Send
        Refund** button and follow the prompts to complete the refund process.

        <Tip>
          You can include a note with the refund to document the reason, which
          will be stored in your transaction history.
        </Tip>
      </Step>
    </Steps>
  </Accordion>
</AccordionGroup>

## Refund Types

<AccordionGroup>
  <Accordion icon="circle-dollar-to-slot" title="Full Refunds">
    A full refund returns the entire payment amount to the customer.

    <Note>
      When you provide a refund to a customer in Stripe, the original processing fees are not reversed or returned
    </Note>
  </Accordion>

  <Accordion icon="percent" title="Partial Refunds">
    Partial refunds return only a portion of the original payment amount. To issue a partial refund, click the **Send Refund** button in the Stripe modal and edit the amount to refund.

    <Info>
      You can issue multiple partial refunds up to the total amount of the
      original payment.
    </Info>
  </Accordion>
</AccordionGroup>

## Refund Processing

Refunds are processed through Stripe, which may take 5-10 business days to
appear in your customer's account. See [Stripe's documentation](https://support.stripe.com/questions/where-is-my-customers-refund)
for more information on the refund process.

## Invoice Status After Refunds

When you refund the full net payment amount, the invoice status changes to "Refunded".

Refunded invoices:

* Don't count toward outstanding amounts
* Don't appear in overdue totals
* Keep your financial summaries accurate

<Note>
  Partial refunds don't change the invoice status. Only full net payment refunds mark an invoice as "Refunded".
</Note>

## Related Resources

* [Invoice Management](/invoices)
* [Stripe Integration](/settings/integrations/quickbooks)