> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flashquotes.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Full Gmail Integration

> Sync email activity from your leads

<Note>
  Full Gmail integration requires Flashquotes Plus or Pro.
</Note>

Bring customer email conversations into Flashquotes to see the total context of customer communications within lead activity feeds.

## What gets synced

* Email threads between you and customers
* Replies and responses from customers
* Email timestamps and conversation context
* Automatic activity feed updates

**Where emails appear:**

* Lead activity feeds show all email correspondence with leads in one place
* You can find the activity feed on the lead details view and easily filter it for email
* Click the email icon in the lead list view to initiate new emails

## Enable full Gmail integration

<Steps>
  <Step title="Upgrade to Plus">
    Ensure your account has an active Flashquotes Plus or Pro subscription
  </Step>

  <Step title="Reconnect your Google account">
    If you previously connected Gmail for sending only, reconnect to grant read permissions:

    1. Go to Settings > Integrations
    2. Click "Reconnect" next to your Google account
    3. Grant the additional permissions
  </Step>

  <Step title="Email sync begins automatically">
    Flashquotes will begin syncing recent email conversations with your leads and customers
  </Step>
</Steps>

## How email syncing works

**Automatic monitoring:**

* Flashquotes monitors for new emails from customers
* Checks for new messages every few minutes

**Smart matching:**

* Emails are automatically linked to the correct lead
* Matching uses customer email addresses

**Real-time updates:**

* New email activity appears in activity feeds within minutes
* No manual action required

**Privacy first:**

* Only emails related to your Flashquotes leads are synced
* Other Gmail conversations remain private

**Workflow deactivation:**

* When a lead replies to an email, active follow-up workflows stop automatically
* Prevents automated emails from sending after leads engage
* Only affects workflows started before the email response

<Warning>
  If you disconnect your Google account, email syncing stops. Existing synced emails remain in activity feeds but no new emails are captured.
</Warning>

## Start new emails directly in Flashquotes

Start email conversations directly from your lead details page.

1. Go to lead details page
2. Click the email icon in the lead header
3. Compose your email using the built-in editor
4. Send from your connected Gmail account

What happens next: Email sends from your Gmail and appears in both Flashquotes activity feed and your Gmail sent folder.

## Best practices

1. **Monitor activity feeds** - Check lead activity feeds regularly for new correspondence
2. **Keep account connected** - Don't disconnect unless necessary
3. **Use one primary account** - Connect the email account you use most for customer communication
4. **Use email icon for follow-ups** - Initiate emails from lead list for quick follow-ups

## Troubleshooting

### Emails not appearing in activity feeds

* Confirm you have an active Plus or Pro subscription
* Verify "Read Email" permission is granted
* Check that the email address matches the lead email exactly
* Allow up to 15 minutes for new emails to sync
* Try reconnecting your Google account

### Old emails not syncing

* Email sync only captures recent conversations automatically
* When viewing the lead details a full email sync will trigger

### Some emails missing

* Verify the email address on the lead matches exactly
* Check that emails aren't in spam or trash
* Ensure the email is from/to a lead email address in Flashquotes

### Sync stopped working

* Check if your Google account is still connected
* Look for disconnection warnings in Settings > Integrations
* Reconnect your account if needed

## Next steps

* [Connect Google Calendar](/settings/integrations/google-calendar) to sync bookings (Plus/Pro)
* [Learn about workflows](/workflows/overview) to automate email responses
* [Upgrade to Plus](https://flashquotes.com/pricing) if you don't have it yet