You may want to stop an active workflow because the lead has replied and is engaging with your team or because they’ve said they no longer need your services.You can stop workflows in several ways:
From Quote View:
Click “Stop all” in the workflow banner to stop all active workflows
The “Stop all” button stops workflow enrollments for this specific quote only.
It does not affect workflow enrollments for other quotes this lead may have.
From Lead Workflows Tab:
Select individual workflows to stop
You can easily click Stop Workflow on all active workflow for this lead
When a lead books a quote, all active workflows for that lead will be stopped automaticallyThis includes workflows across multiple quotes that may be activeThis automatic stopping ensures you maintain a professional relationship with your leads and don’t continue sending sales-focused follow-ups after they’ve already decided to work with you.
If a lead engages with you before booking, all active workflows will
continue until you stop them manually.