Help & Support
Troubleshooting & FAQs
Common issues and frequently asked questions
Frequently Asked Questions
Why are my clients not able to book me? They get an error message when they complete the booking form.
Why are my clients not able to book me? They get an error message when they complete the booking form.
99% of the time, this issue occurs because your Stripe account is not properly connected or is on hold pending additional documentation.Immediate Solution:Temporary Workaround:
If you need to accept bookings immediately while resolving Stripe issues:Common Stripe Account Issues:
- Go to Settings → Company in your Flashquotes dashboard
- Check if your Stripe account says “Connected”
- If it shows “Connect” or “Finish setting up”, your Stripe account is not ready to receive payments
You must complete your Stripe account setup to use Flashquotes’ payment
features.
- Change your booking form to not require a deposit
- Modify the payment schedule so payment isn’t required to complete the booking form
- This allows customers to book without immediate payment
Even with this workaround, you’ll still need to resolve your Stripe account
issues to process invoice payments.
- Incomplete verification
- Missing business documentation
- Account on hold for compliance review
- Incorrect bank account information
How do I include a contract for my customers?
How do I include a contract for my customers?
Our general recommendation is to add an acknowledgement type question to your booking form.Implementation Steps:For more information on customizing booking forms, see Forms → Booking.
- Add an acknowledgement question to your booking form
- Word it something like: “I acknowledge that by completing this booking form I agree to the service terms and conditions of [Company Name]”
- Use a markdown hyperlink to link to your service contract on your web page
This approach ensures customers explicitly agree to your terms before booking, providing legal protection while maintaining a smooth booking experience.