Troubleshooting & FAQs
Common issues and frequently asked questions
Frequently Asked Questions
99% of the time, this issue occurs because your Stripe account is not properly connected or is on hold pending additional documentation.
Immediate Solution:
- Go to Settings → Company in your Flashquotes dashboard
- Check if your Stripe account says “Connected”
- If it shows “Connect” or “Finish setting up”, your Stripe account is not ready to receive payments
You must complete your Stripe account setup to use Flashquotes’ payment features.
Temporary Workaround: If you need to accept bookings immediately while resolving Stripe issues:
- Change your booking form to not require a deposit
- Modify the payment schedule so payment isn’t required to complete the booking form
- This allows customers to book without immediate payment
Even with this workaround, you’ll still need to resolve your Stripe account issues to process invoice payments.
Common Stripe Account Issues:
- Incomplete verification
- Missing business documentation
- Account on hold for compliance review
- Incorrect bank account information
For more help with Stripe setup, visit Settings → Integrations.
Our general recommendation is to add an acknowledgement type question to your booking form.
Implementation Steps:
- Add an acknowledgement question to your booking form
- Word it something like: “I acknowledge that by completing this booking form I agree to the service terms and conditions of [Company Name]”
- Use a markdown hyperlink to link to your service contract on your web page
Example:
I acknowledge that by completing this booking form I agree to the
[service terms and conditions](https://yourwebsite.com/terms) of Company X.This approach ensures customers explicitly agree to your terms before booking, providing legal protection while maintaining a smooth booking experience.
For more information on customizing booking forms, see Forms → Booking.
More FAQs
Have a question that’s not answered here? Contact our support team at support@flashquotes.com or use the chat widget in the bottom right corner.
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