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Frequently Asked Questions

The booking form blocks the address step until the address is complete enough to dispatch a crew to. Clicking Next silently does nothing and an inline message appears under the field:
Enter the full event address, including a street, city, and state or ZIP code.
A complete address needs all three:
  1. A street number and name (123 Main St) — or a venue name, when the address has three or more comma-separated parts (Fort Mason, San Francisco, CA 94109)
  2. A city or town
  3. A state or province, or a ZIP/postal code
The exact wording follows your company’s country: the UK and Ireland ask for a postcode instead of a state.Most common causes:
  • The address is only a city, state, or country (“Niagara Falls”, “France”), carried over from a lead form — lead intake accepts free text, booking does not
  • The customer typed the address by hand instead of picking a suggestion from the address autocomplete
  • The venue is outside your company’s country
More detail: Event address requirement.
Our general recommendation is to add an acknowledgement type question to your booking form.Implementation Steps:
  1. Add an acknowledgement question to your booking form
  2. Word it something like: “I acknowledge that by completing this booking form I agree to the service terms and conditions of [Company Name]”
  3. Use a markdown hyperlink to link to your service contract on your web page
Example:
This approach ensures customers explicitly agree to your terms before booking, providing legal protection while maintaining a smooth booking experience.
For more information on customizing booking forms, see Forms → Booking.
Wix has unique technical constraints that affect how iframe embeds display on mobile devices, particularly a 320px width limit and sandboxed rendering.Recommended Solution: Use a hybrid approach - embed the form for desktop users, but on mobile, use a button that links to your form’s hosted Share Link page.Implementation:
  1. Create a Share Link in your Flashquotes dashboard
  2. In Wix’s mobile editor, hide the HTML iframe element
  3. Add a button like “Get Custom Pricing” or “Request Quote”
  4. Link the button to your Share Link URL
This ensures mobile users get the full, responsive form experience without Wix’s display constraints.If you prefer to embed on mobile: Follow the mobile optimization steps in our Wix Embed Best Practices guide, including using fixed dimensions and testing on real devices.
For the best mobile conversion rates, we strongly recommend using Share Links for Wix mobile users instead of embedded iframes.

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