The default helper function allows you to specify a fallback value when a shortcode field is empty. This ensures your emails always display something meaningful, even when data is missing.

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Syntax

The syntax for this helper function is: 
{{default shortcode_value fallback_default_value}}
Where:
  • default is the function name
  • shortcode_value is the primary value you want to display
  • fallback_default_value is what will be displayed if the shortcode_value is empty

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Examples

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Using a String Fallback

Hey {{default lead.full_name 'there'}}!
If lead.full_name exists: 
Hey John Doe!
If lead.full_name is empty: 
Hey there!

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Using Another Shortcode as Fallback

Contact us at {{default company.contact_phone company.contact_email}}
If company.contact_phone exists: 
Contact us at +1 234-567-890
If company.contact_phone is empty: 
Contact us at contact@acmeinc.com

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Best Practices

  • Always use default values for critical personalization fields
  • Keep default values generic but professional
  • Test your templates with both filled and empty fields
  • Consider using other shortcodes as fallbacks when appropriate
  • Preview your templates to ensure the fallbacks work as expected