Invoice Management
Processing Refunds
Learn how to issue full or partial refunds for customer payments in Flashquotes
Overview
Sometimes you may need to refund a payment to a customer due to cancellations, service issues, or accounting adjustments. Flashquotes makes it easy to process refunds through its Stripe integration, providing multiple ways to access the refund functionality.Accessing Refund Options
From the Payments Tab
From the Payments Tab
1
Navigate to Invoices
Go to the main Invoices section in your Flashquotes dashboard.
2
Select the Payments Tab
Click on the Payments tab at the top of the page. This will display
a comprehensive list of all payments received through your Stripe
account.
3
Access Payment Details
Find and click on the specific payment you need to refund. This will
open a Stripe modal with complete payment details.
The payment list includes key information like payment date, amount,
and customer name to help you identify the correct transaction.
4
Process the Refund
In the Stripe modal, locate and click the Send Refund button.
5
Enter Refund Details
Choose between issuing a full refund or a partial refund. If
selecting a partial refund, enter the specific amount to refund.
Refunds can take 5-10 business days to appear in your customer’s
account, depending on their payment method and banking institution.
From the Invoice Page
From the Invoice Page
1
Find the Invoice
Navigate to the Invoices section and locate the specific invoice
containing the payment you need to refund.
2
Access Invoice Details
Click on the invoice to open its detail page.
3
Locate the Payment Activity Table
Scroll down to the Payment Activity table section, which lists all
transactions associated with this invoice.
4
View Payment Details
Find the payment you need to refund and click the Show Details
button next to it.
5
Process the Refund
In the Stripe payment detail modal that appears, click the Send
Refund button and follow the prompts to complete the refund process.
You can include a note with the refund to document the reason, which
will be stored in your transaction history.
Refund Types
Full Refunds
Full Refunds
A full refund returns the entire payment amount to the customer.
When you provide a refund to a customer in Stripe, the original processing fees are not reversed or returned
Partial Refunds
Partial Refunds
Partial refunds return only a portion of the original payment amount. To issue a partial refund, click the Send Refund button in the Stripe modal and edit the amount to refund.
You can issue multiple partial refunds up to the total amount of the
original payment.