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Overview

Sometimes you may need to refund a payment to a customer due to cancellations, service issues, or accounting adjustments. Flashquotes makes it easy to process refunds through its Stripe integration, providing multiple ways to access the refund functionality.

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Accessing Refund Options

1

Navigate to Payments

Go to Finance → Payments in your Flashquotes dashboard.
2

Access Payment Details

Find and click on the specific payment you need to refund. This will open a Stripe modal with complete payment details.
The payment list includes key information like payment date, amount, and customer name to help you identify the correct transaction.
3

Process the Refund

In the Stripe modal, locate and click the Send Refund button.
4

Enter Refund Details

Choose between issuing a full refund or a partial refund. If selecting a partial refund, enter the specific amount to refund.
Refunds can take 5-10 business days to appear in your customer’s account, depending on their payment method and banking institution.
1

Find the Invoice

Navigate to the Invoices section and locate the specific invoice containing the payment you need to refund.
2

Access Invoice Details

Click on the invoice to open its detail page.
3

Locate the Payment Activity Table

Scroll down to the Payment Activity table section, which lists all transactions associated with this invoice.
4

View Payment Details

Find the payment you need to refund and click the Show Details button next to it.
5

Process the Refund

In the Stripe payment detail modal that appears, click the Send Refund button and follow the prompts to complete the refund process.
You can include a note with the refund to document the reason, which will be stored in your transaction history.

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Refund Types

A full refund returns the entire payment amount to the customer.
When you provide a refund to a customer in Stripe, the original processing fees are not reversed or returned
Partial refunds return only a portion of the original payment amount. To issue a partial refund, click the Send Refund button in the Stripe modal and edit the amount to refund.
You can issue multiple partial refunds up to the total amount of the original payment.

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Refund Processing

Refunds are processed through Stripe, which may take 5-10 business days to appear in your customer’s account. See Stripe’s documentation for more information on the refund process.

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Invoice Status After Refunds

When you refund the full net payment amount, the invoice status changes to “Refunded”. Refunded invoices:
  • Don’t count toward outstanding amounts
  • Don’t appear in overdue totals
  • Keep your financial summaries accurate
Partial refunds don’t change the invoice status. Only full net payment refunds mark an invoice as “Refunded”.