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Overview

Voiding an invoice marks it as canceled while keeping it visible in your records. This preserves your audit trail for accounting purposes while ensuring the invoice is excluded from revenue statistics and reports.
Voided invoices remain searchable and visible in your invoice list, but display a “Void” status badge.

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Void vs. Delete

Choose the right action based on your situation:
ActionUse WhenResult
VoidYou need to cancel an invoice but want to keep a recordInvoice shows “Void” status, stays in your records
DeleteThe invoice was created by mistake and never sentInvoice is permanently removed
Best practice: If an invoice was sent to a customer or referenced anywhere, void it instead of deleting. This maintains a clear audit trail.

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Requirements for Voiding

Before you can void an invoice:
  • No payments recorded - The invoice must have no payments against it
  • Not already voided - You cannot void an invoice that’s already voided
If an invoice has payments recorded, you’ll need to delete or refund those payments first before voiding the invoice.

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How to Void an Invoice

1

Navigate to Invoices

Go to Invoices in your Flashquotes dashboard
2

Find the Invoice

Locate the invoice you want to void
3

Open the Menu

Click the three-dot menu (⋮) on the invoice row
4

Select Void

Click “Void invoice”
5

Confirm

Confirm your action in the modal that appears
1

Open the Invoice

Click on an invoice to open its detail page
2

Access the Dropdown

Click the dropdown menu in the invoice header
3

Select Void

Click “Void invoice”
4

Confirm

Confirm your action in the modal that appears

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What Happens After Voiding

When you void an invoice:
  • Status changes - The invoice displays a “Void” status badge
  • Excluded from statistics - The invoice amount is excluded from overdue totals, open amounts, and revenue reports
  • Remains visible - The invoice stays in your invoice list and remains searchable
  • Reminders canceled - Any scheduled payment reminders for this invoice are automatically stopped
QuickBooks users: Voiding an invoice in Flashquotes does not automatically void the corresponding invoice in QuickBooks. You’ll need to void it separately in QuickBooks if needed.

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Can I Un-Void an Invoice?

No, voiding is permanent. Once an invoice is voided, it cannot be restored to its original state. If you need to bill the customer again, create a new invoice with the same details.