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Full Gmail integration requires Flashquotes Plus or Pro.
Bring customer email conversations into Flashquotes to see the total context of customer communications within lead activity feeds.

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What gets synced

  • Email threads between you and customers
  • Replies and responses from customers
  • Email timestamps and conversation context
  • Automatic activity feed updates
Where emails appear:
  • Lead activity feeds show all email correspondence with leads in one place
  • You can find the activity feed on the lead details view and easily filter it for email

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Enable full Gmail integration

1

Upgrade to Plus

Ensure your account has an active Flashquotes Plus or Pro subscription
2

Reconnect your Google account

If you previously connected Gmail for sending only, reconnect to grant read permissions:
  1. Go to Settings > Integrations
  2. Click “Reconnect” next to your Google account
  3. Grant the additional permissions
3

Email sync begins automatically

Flashquotes will begin syncing recent email conversations with your leads and customers

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How email syncing works

Automatic monitoring:
  • Flashquotes monitors for new emails from customers
  • Checks for new messages every few minutes
Smart matching:
  • Emails are automatically linked to the correct lead
  • Matching uses customer email addresses
Real-time updates:
  • New email activity appears in activity feeds within minutes
  • No manual action required
Privacy first:
  • Only emails related to your Flashquotes leads are synced
  • Other Gmail conversations remain private
If you disconnect your Google account, email syncing stops. Existing synced emails remain in activity feeds but no new emails are captured.

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Best practices

  1. Monitor activity feeds - Check lead activity feeds regularly for new correspondence
  2. Keep account connected - Don’t disconnect unless necessary
  3. Use one primary account - Connect the email account you use most for customer communication

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Troubleshooting

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Emails not appearing in activity feeds

  • Confirm you have an active Plus or Pro subscription
  • Verify “Read Email” permission is granted
  • Check that the email address matches the lead email exactly
  • Allow up to 15 minutes for new emails to sync
  • Try reconnecting your Google account

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Old emails not syncing

  • Email sync only captures recent conversations automatically
  • When viewing the lead details a full email sync will trigger

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Some emails missing

  • Verify the email address on the lead matches exactly
  • Check that emails aren’t in spam or trash
  • Ensure the email is from/to a lead email address in Flashquotes

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Sync stopped working

  • Check if your Google account is still connected
  • Look for disconnection warnings in Settings > Integrations
  • Reconnect your account if needed

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Next steps

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